Registration FAQ
Besides filling out my Intake Paperwork, what should I do to prepare?
Before registration opens, you can pre-plan up to five dates that work best for your family. We accept ONE form per patient. On this single form, there is an option to select up to 5 sessions in order of location and date preference.
Does submitting multiple registration forms improve my chances of getting a spot?
We accept ONE form per patient. Filling out multiple forms does not help your chances of getting a session and creates more work for our team.
Does Registration guarantee my spot?
Submitting a registration form is a request for an intensive that also lets us know your preferences. Filling out this form in no way guarantees you a session or any preferences. We do our absolute best to accommodate your requests but due to the volume of families, all with specific preferences and scheduling needs, meeting even your most preferred request is not always possible.
Are there less popular sessions that are easier to get a spot?
Our interest is balanced with the exception of our most popular months June and July. We suggest avoiding summer if your child is not in school and registering for the session that works best for you.
How many sessions can I register for?
Each family can register for up to 5 sessions or be added to the waitlist for up to 5 sessions. For example, if you get into two sessions you can be waitlisted for up to three. This helps us better balance our waitlists and session offerings.
I was waitlisted. How did I not get a spot?
We have a limited number of spots and a few thousand families who will be registering for these spaces. Unfortunately, we can’t offer every family an intensive due to the volume of applicants. The good news is our waitlists move!
How much does an intensive session cost?
Deposit and Cancellation Policy
Once you are booked into a session, we will request a $1,000 deposit which goes towards your session grand total.
Although deposits are non-refundable, a portion may be eligible to be credited to a later intensive date per the criteria below.
61+ Days prior to the session start date:
• You may transfer your intensive deposit to another session but will be charged a $100 cancellation fee.
31-60 Days prior to the session start date:
•You may transfer your intensive deposit to another session but will be charged a $500 cancellation fee.
0-30 Days prior to the session start date:
• We are unable to transfer any amount of your deposit. The balance of any payments made for this intensive can be transferred to another session.
Within an intensive period:
• Should you decide to cancel or not participate in any of your intensive sessions, a $60 cancellation fee will be charged for each session missed.
If we need to pull your family from the schedule due to non-payment of the remaining balance the $1000 cancellation fee will apply.
I'm currently on the waitlist for this year, do I need to register again for next year?
Yes, you will need to submit a new registration form each year as the waitlist does not rollover.
Each registration is a new chance to get an intensive spot with us. We start with an empty schedule and waitlist, meaning more opportunity for you to get a session.
Does advanced registration guarantee your therapy team preferences?
Your therapy team is not confirmed until 30 days prior to the session start date when the final schedule is released.
For consistency purposes, we do our best to schedule your child with therapists they have worked with in the past, but we cannot guarantee that each of your therapists will be available during the full three-weeks of any particular session.
Similar to you, our therapists have family emergencies, become sick, or need a vacation from time to time. We will do our absolute best to inform you of any schedule changes well in advance. If one of your therapists is out during a portion of your session, we will provide you with your alternate schedule 3-4 weeks prior to the start of the session.
I still have questions, who can I contact?
Locations
NAPA Pop-Up sessions are coming to the southeast! We’ll be hosting two sessions next year:
April 8 – April 26: Charlotte, NC
April 29 – May 17: Tampa, FL
You will be able to register for these sessions during our registration period, Oct 5-8.
What is the cost for Pop-Up sessions?
Once you have been offered a space in a pop-up session, you will be sent an invoice for the full balance of the three-week intensive session, at a rate of $160/hour. We required a $1000 deposit within 10 days of receiving this invoice to secure you space in the session, and the remaining balance will be due 30 days prior to the session start date.
Do you take insurance for pop-ups?
We are unable to bill your insurance directly during pop-up sessions, but we will provide you with a superbill at the end of your session which you can submit to your insurance provider for reimbursement. To determine your reimbursement, you should contact your insurance provider prior to your intensive and we are happy to help facilitate any additional information they may request of you.
Do I need to complete an Intake to register for a pop-up session?
Although we're now past the intake deadline, we will attempt to process all intake paperwork prior to registration starting on October 5th. We cannot guarantee your paperwork will be reviewed if it was submitted past the deadline, but the earlier you submit it the better chance you have at it being reviewed.
If you do not receive a recommendation email prior to registration starting on October 5th, that means your paperwork was not reviewed in time for you to register. You are still welcome to complete a registration form, but you will be automatically waitlisted for the sessions you select. Please let us know if you have any additional questions.
