Louise is the Director of Client Services at NAPA Australia and a senior member of NAPA’s global leadership team. She plays a pivotal role in shaping the family experience across all Australian clinics—in Sydney, Melbourne, and Brisbane—as well as supporting the delivery of pop-up programs in regional areas. As the first point of contact for many families, Louise ensures that every NAPA journey is welcoming, thoughtful, and grounded in a deep understanding of what it truly means to care for a child with complex needs. Drawing from both her professional expertise and her own lived experience as a parent, she brings a powerful “parent perspective” into every element of clinic operations—something rare and invaluable in the allied health space. Her role bridges therapy, administration, and family support, helping to ensure each child’s therapy
program is clinically sound, emotionally supportive, and logistically manageable for families. Louise’s connection to NAPA began over 15 years ago, when her daughter Georgia—now 18—was diagnosed with Cerebral Palsy (dystonic/spastic quadriplegia, GMFCS V) following a birth-related brain injury. At just four weeks old, Georgia began therapy. Living in Singapore at the time with limited local options, Louise and her husband Mick discovered NAPA Centre in Los Angeles. Georgia became one of the earliest international children to attend NAPA, and their first intensive program marked the beginning of a lifelong bond. Since then, Georgia has completed over 100+ intensive programs and remains a much-loved presence within the NAPA community. That early connection led Louise to help bring NAPA to Australian families, hosting initial pop-up programs and playing a key role in launching NAPA’s first permanent clinic in Sydney in 2016. Having been with NAPA Australia since its infancy, she has been instrumental in its growth and success, and has witnessed first-hand the positive impact it has made on paediatric intervention standards nationally. Alongside this, she has seen the evolving landscape of disability support in Australia, particularly the introduction of the NDIS, and brings clarity and support to families navigating this complex system. Louise also holds a deep appreciation for the work of NAPA’s clinical teams. Having worked
side by side with therapists since the very beginning, she has an intimate understanding of the skill, passion, and emotional intelligence they bring to their work each day. She champions close collaboration across teams to ensure every child’s program is cohesive, individualized, and delivered with excellence. Beyond the clinic, Louise serves on the Family and Consumer Council (FACC) for the NSW Children’s Hospital Network, regularly contributes to hospital advisory and interview panels, and continues to advocate for more responsive, family-centred healthcare systems. With a professional background in corporate communications, marketing, design, and photography, Louise also helps ensure NAPA’s identity reflects the warmth, professionalism, and innovation families experience every day. Outside of work, she enjoys yoga, the beach, live music, coffee, podcasts, and wine—important ingredients in the life of a special needs parent who still wishes there were more hours in the day!